Support
Find quick answers, reach the Voyay team, and learn how we keep travellers moving with confidence.
Contact Voyay
The fastest way to reach our travel support specialists is by email. We monitor the inbox throughout the week and aim to reply quickly.
- Support hours
- Monday – Friday, 9am–6pm CET
- Average response time
- < 24 hours on business days
- Languages
- English, Dutch
Need immediate answers?
Browse our quick-start guidance before you write in. Many travellers resolve issues faster by following these checks:
- Confirm you are signed into the Voyay app with the correct Apple ID.
- Update to the latest app version to access new accessibility improvements.
- Enable location and notification permissions to receive timely guidance on the go.
- Review the Settings → Help section in-app for step-by-step tutorials.
Still need a hand? Send us the email address linked to your account and screenshots of any error messages so we can troubleshoot faster.
Frequently asked questions
How do I reset my Voyay recommendations?
Open the app, tap Settings → Preferences, and select Reset trip profile. This clears previous conversations while keeping your account active.
Can I use Voyay offline?
Yes. Download your itinerary by tapping Save for offline. The app stores guidance locally so you can explore without roaming charges.
Is my data safe with Voyay?
Absolutely. We encrypt conversations, never sell personal information, and outline every protection in our Privacy Policy.
Do you support accessibility needs?
Voyay includes screen-reader support, high-contrast maps, and easy language translation. If we can make the app easier to use, let us know—accessibility feedback goes to the front of our queue.